Our Services

Managed Services & Solutions

At CNA Concepts, we believe technology should be more than just a set of tools; it should serve as a growth engine for your business. Whether you have a full in-house IT department, a small tech team, or no dedicated IT staff at all, our managed network and systems architecture services provide the strategic expertise, specialized skills, and ongoing oversight needed to keep your technology secure, efficient, and ready for what’s next.

We don’t just install networks; we design, implement, and maintain scalable, secure, and future-ready infrastructure that aligns with your operational needs, risk posture, and long-term vision. From initial planning to deployment and beyond, our team ensures your network is reliable, high-performing, and security-hardened—freeing your staff to focus on their highest-value work.

Why Businesses Benefit—With or Without In-House IT:

  • Without dedicated IT staff: Gain instant access to seasoned technology leadership, enterprise-grade tools, and a full team of specialists without the cost of hiring and training.

  • With an in-house IT team: We act as an extension of your staff, providing executive-level guidance, filling skill gaps, and offering 24/7 coverage and proactive monitoring that your team may not have the bandwidth for.

The CNA Concepts Advantage:

  • Strategic Design: Tailored network and systems architectures that drive efficiency, reduce downtime, and scale with your business.

  • Executive-Level Oversight: Technology leaders who align infrastructure investments with your business goals and maximize ROI.

  • Structured Cabling Excellence: Professional installation of coax, fiber, CAT5e, CAT6, and CAT8 to future-proof your network backbone.

  • Flexible Wired & Wireless Solutions: Built to meet today’s demands and adapt seamlessly for tomorrow’s growth.

  • Security at the Core: Integrated compliance, resilience, and proactive threat prevention to protect your business at every layer.

  • Ongoing Optimization: Proactive monitoring, reporting, and tuning to ensure your systems operate at peak performance.

Whether you’re a small business looking to offload IT entirely or a large enterprise seeking to enhance and extend your internal team, CNA Concepts delivers right-sized, results-driven managed services that turn technology into a strategic advantage—not a daily challenge. No matter your size or team, we make your technology stronger.

At CNA Concepts, we take a strategic, executive-level approach to network and systems architecture because your infrastructure should do more than just connect devices; it should actively support your business goals, fuel growth, and safeguard your critical assets.

We don’t just install networks; we design and implement scalable, secure, and future-ready infrastructure that aligns precisely with your operational needs, risk posture, and long-term vision. From the earliest business requirements through full deployment and beyond, our expert team ensures your network is optimized for reliability, performance, and security, giving you peace of mind and a strong foundation to innovate.

How Our Architecture Services Benefit Your Business:

  • Strategic Design: Tailored network and system architectures that improve operational efficiency and reduce downtime, enabling your teams to work smarter and faster.
  • Executive Leadership: Dedicated technology leaders guide planning and execution, ensuring your infrastructure investments deliver maximum ROI and adapt as your business evolves.
  • Structured Cabling Excellence: Professional installation of coax, fiber, CAT5e, CAT6, and CAT8 cabling that future-proofs your physical network backbone.
  • Flexible Wired and Wireless Solutions: Networks customized to support today’s demands and tomorrow’s growth, seamlessly scaling without costly overhauls.
  • Integrated Security: Architecture built with compliance, resilience, and threat mitigation at its core, protecting your data and systems from disruption.

Whether you’re building a new network from scratch or modernizing legacy infrastructure, CNA Concepts delivers clean, efficient, and secure solutions—right-sized for your business and driven by experienced technology leadership. Invest in network architecture that’s more than infrastructure; it’s a strategic asset that empowers your business to grow confidently and securely.

 

Smart Audio & Video Solutions

In today’s connected world, high-quality audio and video systems are not just a luxury; they are essential business assets. Whether you are improving communication in remote meetings, enhancing the customer experience in your lobby, or creating a more productive environment with background audio and privacy solutions, the right AV setup can directly support your company’s growth. At CNA Concepts, we design, install, and support custom audio and video systems tailored to your business needs. From crystal-clear video conferencing systems to ambient audio for lobbies, offices, and client spaces, we help create environments that boost collaboration, efficiency, and brand perception.

Our commercial AV services include:

  • Video conferencing systems for remote and hybrid work

  • Lobby and common area audio (music, announcements, ambient noise)

  • Privacy-enhancing audio filters for sensitive environments

  • Digital displays and smart video integration

  • Professional-grade installation and system management

Whether you are modernizing your workplace or building from the ground up, CNA Concepts delivers audio and video systems that enable your business to work smarter.

Unified Communication and Contact Services

Effective communication isn’t just a business function—it’s your competitive edge. At CNA Concepts, we design, implement, and support scalable, secure, and cost-effective communication solutions that enhance productivity and customer satisfaction. From Unified Communications as a Service (UCaaS) to Contact Center as a Service (CCaaS) and modern collaboration platforms, we create a seamless, AI-enhanced environment for your teams and customers to connect anytime, anywhere.

Whether you’re a small team or a large enterprise, our strategic communication architectures:

  • Boost productivity with AI-driven transcription, call summaries, and virtual assistants that automate routine tasks and organize daily calendars.

  • Enhance customer engagement through intelligent CCaaS solutions featuring advanced routing, analytics, and sentiment detection.

  • Streamline teamwork with UCaaS that integrates voice, video, chat, SMS, fax, and secure large file sharing—all on one platform.

  • Enable mobility with solutions optimized for remote and hybrid workforces.

Our capabilities include:

  • Unified Communications as a Service (UCaaS): A single platform for all team communications, equipped with AI tools to accelerate decision-making.

  • Contact Center as a Service (CCaaS): Scalable, intelligent customer service powered by predictive analytics and personalized experiences.

  • Collaboration Platform Integration: Voice, video, instant messaging, SMS, fax, and secure large file sharing.

  • AI & Automation: Real-time transcription, meeting summaries, sentiment analysis, and AI business assistants.

  • Network Design: Secure wired and wireless networks optimized for voice and data traffic.

  • Lifecycle Support: Proactive monitoring, reporting, and optimization to ensure peak communication performance.

Whether you’re replacing a legacy phone system, centralizing multi-site operations, or empowering a global remote workforce, CNA Concepts delivers smart, secure, and future-ready communication—allowing your teams and customers to connect without barriers, on any device, from anywhere.

Business Consulting, Automation, AI, & Workflow

Technology shouldn’t slow you down; it should accelerate your success as a growth engine. At CNA Concepts, we provide fractional and virtual CIO, CTO, and CISO services that deliver executive-level technology leadership without the overhead of a full-time hire. Our team leverages AI, event-driven workflows, and automation to refine your business operations, strengthen both information and physical security, and align technology investments with your overall business strategy. The result is smarter processes, faster decisions, and a foundation for scalable growth.

We help businesses:

  • Optimize IT processes using AI insights and continuous improvement methodologies.

  • Automate workflows with event-driven triggers that streamline operations from end to end.

  • Enhance business processes by identifying inefficiencies and replacing manual steps with intelligent automation.

  • Strengthen security posture through proactive monitoring, predictive threat detection, and compliance-focused policies.

  • Drive informed decision-making with real-time analytics and AI-assisted strategic planning.

Whether you need short-term leadership to modernize a critical project or ongoing strategic oversight to evolve your tech ecosystem, CNA Concepts delivers the right-sized executive expertise that transforms technology from a cost center into a competitive advantage. Build smarter. Automate faster. Operate securely. Lead with confidence.

Disaster Recovery, Incident Response, & BCP Planning

Every business faces risks, and downtime isn’t an option. Severe weather, cyberattacks, equipment failures, or even simple human errors can bring operations to a standstill—costing you revenue, customer trust, and market position. Without a plan, recovery becomes harder, slower, and more expensive.

At CNA Concepts, we prepare your organization for the unexpected with comprehensive disaster recovery, incident response, and business continuity planning. Our goal is simple: protect your data, keep your systems running, and minimize downtime so your business can withstand and recover from disruptions with speed and confidence.

We partner with your team to design, strengthen, and validate survivable network and recovery strategies, ensuring you are not just reacting to events but are prepared to navigate them without losing your operational edge.

Our Services Include:

  • Business Continuity Planning & Risk Assessment: Identify vulnerabilities and create a roadmap for keeping critical operations online.

  • Disaster Recovery Strategy Development: Tailored recovery plans that protect assets, meet compliance, and restore operations quickly.

  • Data Backup & Restoration: Reliable, tested solutions that ensure your information is always recoverable.

  • Data Center Colocation Planning & Testing: Redundant infrastructure for high availability and rapid failover.

  • Incident Response Guidance & Post-Event Support: Structured protocols to contain, investigate, and remediate disruptions.

  • Infrastructure Resilience Planning: Cloud, on-premises, and hybrid solutions designed for fault tolerance and scalability.

Whether you are starting from scratch or validating an existing plan, CNA Concepts ensures your business is resilient by design—able to withstand shocks and emerge stronger. The unexpected will happen. The question is: will your business be ready?

 

Strategic Technology Leadership for Major Business Transitions

Growth is exciting—but it’s also complex. Whether you’re navigating a merger or acquisition, opening new locations, launching a de novo startup, or undertaking another major business change, technology plays a critical role in determining success. Without the right guidance, these transitions can be slowed or derailed by integration issues, security gaps, compliance challenges, and misaligned infrastructure.

At CNA Concepts, our fractional C-suites and managed services provide executive-level expertise to help you plan, navigate, and successfully complete transformative business initiatives—without the cost or delay of building an in-house leadership team from scratch. We bridge the gap between business vision and technology execution, ensuring every step is aligned, secure, and designed for future growth.

Our Services Include:

  • IT Due Diligence & Risk Assessments: Identify vulnerabilities, redundancies, and integration challenges before they become costly issues.

  • Infrastructure Consolidation & Integration: Create a unified, scalable environment that supports seamless operations across all locations and entities.

  • Cybersecurity & Compliance Alignment: Close security gaps, meet regulatory requirements, and safeguard critical data during transitions.

  • Technology Stack Analysis: Determine what to keep, what to sunset, and how to optimize performance and ROI.

  • Implementation Roadmaps & Vendor Management: Coordinate timelines, resources, and partnerships for smooth execution.

  • Strategic Planning for Scalability: Ensure your technology investments support not only the transition but also long-term business growth.

The CNA Concepts Advantage:

  • For M&A: We protect deal value by preventing operational disruption and ensuring clean, secure integration.

  • For New Locations: We deploy the infrastructure, systems, and workflows to get your teams productive from day one.

  • For De Novo Startups: We help you launch scalable, secure technology foundations that avoid costly rework later.

  • For Any Major Shift: We provide clarity, control, and confidence through every technical decision.

With deep expertise in both the business and technical aspects of major transitions, CNA Concepts ensures your capital investments deliver results—not roadblocks. Move faster. Integrate smarter. Grow stronger.

 

Project Mgmt. & Design

Every successful technology or security initiative—whether for a startup, mid-sized company, or enterprise—shares one common element: strong project management. Without it, even the best ideas risk going over budget, missing deadlines, or failing to meet business objectives.

At CNA Concepts, we provide fractional project management and design services that give businesses of any size access to executive-level leadership without the overhead of a full-time hire. Our seasoned project managers bring over 20 years of experience leading IT, cybersecurity, and physical security initiatives, ensuring your projects are executed with precision, efficiency, and measurable results.

Why a Dedicated Project Management Team is Vital:

  • For Small Businesses: Gain professional oversight and expertise that may be lacking in-house, preventing projects from consuming your entire team’s time.

  • For Mid-Sized Companies: Add strategic leadership and vendor coordination without overburdening existing staff.

  • For Large Enterprises: Provide specialized guidance and additional capacity for high-priority or complex initiatives.

Our Fractional Project Managers Can:

  • Lead IT, cybersecurity, and physical security projects from concept to completion.

  • Provide strategic oversight, timeline control, and vendor management to keep all stakeholders aligned.

  • Ensure technology initiatives directly support your business goals.

  • Reduce risk through proven methodologies and experienced execution.

  • Free up your internal staff to focus on core operations.

With CNA Concepts, you gain proven project leadership on demand and scalable solutions that ensure every initiative is completed on time, within budget, and on target. Regardless of your size, the right project management team isn’t a luxury; it’s a necessity for success.